Many municipal and state governments are challenged to meet the fast-paced advancement of technology demanded and driven by their citizens. While many citizens are accustomed to shopping online, or filing federal tax returns, booking medical appointments, and paying bills, they often must still access local government services either in person or by phone.

As local and state governments turn to innovation to deliver more value through diverse collaboration, one emerging metric driving forward-thinking solutions is resiliency, or the ability to react and respond to unpredictable events. From global circumstances, natural disasters, or other economic and resource taxing events, take a look how communities and leaders are embracing technological advances and a collaborative vision for the future

Today’s enterprise landscape is fundamentally changing at an accelerated pace, with far-reaching implications beyond a single organization, industry, or customer base. Although the concept of digital transformation is relatively new and gaining traction in recent years, disruptive technologies is more than a passing movement. Read more about digital transformation here and why it’s important.

Welcome to the new Age of Experience, where the interactions that a customer has with an enterprise is an extension of their brand and services. In recent years, enterprises have been under growing pressure to transform operations and invest in innovative technologies and processes to account for this digital shift.